Susan Holmes - Testimonials

[Susan Holmes]

[For All the Right Reasons]

“...having bought and sold three homes, I can say that Susan Holmes stands in a class of her own. She has complete knowledge of the business and the market in Rochester, considers her clients (and their families) first and foremost. I would and have recommended Susan’s expertise services to friends looking to list their home or in search of an existing home. She is definitely an exceptional agent!”

Dan F.
Penfield, NY
“...Susan was terrific to work with, the circumstances could have made things difficult, however, Susan was always very professional and the sale went smoother than I expected. The property sold in 5 days, for the amount desired, excellent work. Finding a home also went very well, Susan put in extra effort ...always responded to correspondence quickly and provided great assistance working with the bank and lawyers....”

Ryan E.
Rochester, NY
“I received a mailer from Susan Holmes...it noted her sale of an area home. I had attempted to sell my home the prior year but had a bad experience with one of your competitors and was frustrated with the whole process. I reluctantly left Susan a message, as I still wanted to sell...Susan’s perseverance got the house sold in a relatively short period... Susan is an outstanding agent. She is a great representative for your organization.”

Donna S.
Rochester, NY
“...Susan Holmes recently assisted me with the sale of my home and helped with the purchase of a new home. She was very supportive and readily available when I required information or assistance...Susan conducted herself in a very professional manner when showing my home and was sensitive to my personal feelings to leave the home I lived in for 29 years. Susan has even contacted me after the business transactions to ask how I liked my new home. This is a rare but welcomed attribute in this day and age. Susan is a staff member you can be very proud of to represent your agency. I would engage her services without hesitation in the future and readily recommend her to friends and relatives.”

Dominic D.
Rochester, NY
“...my husband and I had the pleasure of working with Susan to sell our Webster residence. We were very impressed with Susan’s professionalism, her organization skills and attention to detail—in addition to her exceptional communication skills...”

Lynn S.
“...Recently I sold one home and bought another...I was extremely pleased with the services of Susan Holmes of your Webster Office. Susan is very knowledgeable in all respects and continuously went out of her way...She was very pleasant and reliable to work with, always answering phone calls and being available and attentive, even anticipating how to be of help. I particularly appreciated her forceful actions in closing on our bid and in a difficult situation regarding our sale...I feel that yours cannot help but be a successful enterprise when you have people on your team like Susan Holmes.”

Peter E.
Webster, NY
“...Susan is a confident and committed Real Estate Broker. With over 3 decades of experience and her continual adaptation of learning new marketing strategies, she gained my confidence in choosing her, to sell my home. After viewing my home she knew exactly what needed to be done to make my home more desirable and assisted me in making those small but important things happen. Susan did a detailed Comparative Market Analysis to come up with an asking price that resulted in a quick and successful sale. Susan kept me informed of all, each step of the way via phone or email. After the sale of my home Susan provided me a step by step process of what to expect in the weeks ahead, up to closing. This was greatly appreciated! Overall, Susan did a fabulous job preparing & selling my home!”

Debra Botsford
“...Susan has developed a winning formula from her many years of experience. She spent a great deal of time researching comparable homes and is an expert on the current housing market. We followed her suggestions and our house sold for way over asking price with just one weekend of showings. Susan communicated with us daily throughout the listing, showing and selling process. Susan is intelligent, conscientious and thorough. I highly recommend her.”

Christopher C
“...Susan is a true professional! We are very pleased with the job she has done and would highly recommend her to anyone.”

Joseph D Schroeder
“...When it came time to sell our parent s estate that was also our childhood home for many years there were a lot of emotions. 59 years of having a home with so many memories needed to be handled by someone very special. Susan Holmes is that special someone! From the first time we met Susan she listened to what we had to say and offered great suggestions that were attainable as we wanted to sell the home in as is condition. Susan showed us area comparisons and current market analysis so that we could decide on the listing price together. The house was listed with delayed negotiations and on the 4 th day we were pleasantly surprised with the above asking price offers! To sum it all up Susan is a remarkable agent and person. She is knowledgeable, honest, thorough, caring, helpful and stays on top of the process from beginning to end. Susan dots her I s and crosses her T s and because of her expertise as a realtor we knew we were in excellent hands. Susan, we can t thank you enough as you made our wishes come true which was to sell our parent s home with dignity and for a price that would make them proud for all the hard work they did to keep their home beautiful.”

Patti Norton and Don Weller
“...We just wanted to say Thank You for doing such a great job in the sale of our home. Your friendly professional attitude coupled with your thorough explanation of the whole process made this transaction very enjoyable. I certainly will recommend you to all my friends and relatives when they need a Realtor!”

Paula & Donald Lopresti
“..."Our agent was Susan Holmes, she was very knowledgeable of the current market trends. She was very helpful and straight forward with us on the sale of our home. She even provided us with people to help with staging and the closing of our home. She is a professional in every aspect of the real estate business. She was always a step or two ahead of us so we had very few questions but if we did, she would respond quickly. Top notch customer service! We would definitely use Susan Holmes and the Howard Hanna Group in the future and have shared our experience with family and friends.”

Kevin J Deryke
“...I just wanted to write a brief note that Susan Holmes has been outstanding to work with. My wife (Maryann ) and I have been working with her on the sale of our home at 1823 Paddy Lane and purchase of our home at 6834 Ontario Center Rd both in Ontario and she has been incredibly communicative throughout the process. We ve had a bumpy road due to no fault of hers and she s been a great listener and guide. We ve moved 16 times in 29 years and boy we sure wish we d met Susan a lot earlier! We are hoping to stay put this time but should things change or we decide to buy a 2 nd home or rental property, she will be our first call. Although she already knows how fond we are of her, please do pass along our commendations.”

Melissa O.
“...Susan, thanks for your professionalism, follow through and guidance. I would not hesitate to engage with you again if I were looking to buy or sell. All the best, ”

Keith E.
“...I just wanted to write a brief note that Susan Holmes has been outstanding to work with. My wife (Maryann ) and I have been working with her on the sale of our home at 1823 Paddy Lane and purchase of our home at 6834 Ontario Center Rd both in Ontario and she has been incredibly communicative throughout the process. We ve had a bumpy road due to no fault of hers and she s been a great listener and guide. We ve moved 16 times in 29 years and boy we sure wish we d met Susan a lot earlier! We are hoping to stay put this time but should things change or we decide to buy a second home or rental property, she will be our first call!”

Melissa O.
“...When my wife and I decided to sell our home of 23 years we considered listing it ourselves we are very happy we didn t! We interviewed several Real Estate agents and decided to work with Susan Holmes. Susan presented us with a comprehensive marketing plan and gave us a step by step sales process that had our house listed and sold in just 4 days (for more than asking price)! We were truly amazed how well she knows the market and actually delivered on her promises. We trusted Susan and would recommend her to anyone looking for a true Real Estate professional!”

Steve and Michelle
“...We had a wonderful experience and result with Susan Holmes as our selling agent when we listed our Webster home. Susan came to our first meeting with clear and detailed recommendations for how to maximize the price we could expect to receive for our house and with an excellent strategy for how to price and market the house in a way that would bring pre-qualified prospective buyers to us. She also helped us understand the value of preparation and staging to achieve the best result. Susan worked with us on timing that met our needs and also maximized market trends. She nudged us when we needed nudging and gave us time when we needed it. Her extensive experience helped us select the best offer that met our needs with a favorable price and no contingencies. Her communication with us and the agents presenting offers was very professional and ensured a thorough understanding of the details and nuances of each offer. We could not have asked for a better or more effective guide and representative as we sold our house.”

Bob & Lisa
“...While going through a difficult time in my life, Susan was contacted to discuss options regarding selling my home, keeping my home, and how much value my home had. Ultimately it was decided to list the home with Susan and she represented the home so well. Better than I could have ever thought possible. Susan was upfront and honest from the very beginning and throughout the process. The home sold within days of being listed. Choosing Susan and Howard Hanna gave me one less thing to worry about during this time in my life. I am very grateful! Thank you Susan!”

Molly
“...I just wanted to thank Susan Holmes for helping our family sell our Webster ranch home during a stressful time for us. As we navigated a divorce, she priced our home, a fixer upper, at a very low price. Knowing that this would generate very many offers, it kept all the buyers guessing what the final bid would be. After about four days of bidding, a wonderful large final offer came through which we could not pass up. It was over 71 k over asking price. Susan s knowledge during these uncertain times helped us completely maximize our selling goals. Thanks, Susan Holmes.”

David
“...We couldn't be happier to have partnered with Susan Holmes in the sale of our home!! From the first day we connected, she was friendly, professional and always quickly responsive to all communications. She has an outstanding reputation in the community for providing the best service, marketing and strategy, and is a true ally whether working for the buyer or seller. We highly recommend Susan Holmes to all our friends and neighbors!!”

Steve & Anne
“...The process of selling our home was very efficient with a superior outcome. We always felt we were in good hands. I really do not think we could have received better service, anywhere!”

Christopher
“...We have had Susan for three house transactions and have been so impressed with her wealth of knowledge and experience, her professionalism and the confidence she instills in us that she is absolutely the top in her field who will do all that she can to meet and exceed our expectations! Best of all, she is such a nice woman and is genuinely interested in you. We love her!”

Karen & Jerry
“...Susan was excellent to work with, she offered great ideas for the listing. We felt very comfortable leaving our home in Susan s hands to sell as we were not in Rochester during the sale. Highly recommend Susan.”

Kevin & Mary

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Office: 585-347-1826